Terms and Conditions

Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.

Unless otherwise stated, the contents of this site including, but not limited to, the text and images contained herein and their arrangement are the property of Eli-Group. All trademarks used or referred to in this website are the property of their respective owners.

Nothing contained in this site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of Eli-Group or any third party. This site and the content provided in this site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of Eli-Group, except that you may download, display, and print one copy of the materials on any single computer solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices.

The information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Eli-Group. Links on this site may lead to services or sites not operated by Eli-Group. No judgment or warranty is made with respect to such other services or sites and Eli-Group takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

This site and its contents are provided “as is” and Eli-Group makes no representation or warranty of any kind with respect to this site or any site or service accessible through this site. Eli-Group expressly disclaims all express and implied warranties including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In no event will Eli-Group be liable to any party for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with this site, any content on or accessed through this site or any site service linked to, or any copying, displaying, or use thereof.

Eli-Group maintains this site in the United Kingdom and you agree that these terms of use and any legal action or proceeding relating to this site shall be governed by English law without reference to its choice of law rules. If you attempt to bring any legal proceedings against Eli-Group you specifically acknowledge that Eli-Group is free to choose the jurisdiction of our preference as to where such action against us may be held. As you have agreed by using this site to choose English law to govern any such proceedings, we will probably choose to defend any such action in England and we can make this decision entirely as it suits us, without regard to where in the world you are located, or from where in the world you visited this site.

You are responsible for complying with the laws of the jurisdiction from which you are accessing this site and you agree that you will not access or use the information on this site in violation of such laws. Unless expressly stated otherwise herein, any information submitted by you through this site shall be deemed non-confidential and non-proprietary. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Because of the open nature of the Internet, we recommend that you not submit information you consider confidential.

Eli-Group does not accept unauthorized idea submissions outside of established business relationships. To protect the interests of our current clients and ourselves, we must treat the issue of such submissions with great care. Importantly, without a clear business relationship, Eli-Group cannot and does not treat any such submissions in confidence. Accordingly, please do not communicate unauthorized idea submissions to Eli-Group through this website. Any ideas disclosed to Eli-Group outside a pre-existing and documented confidential business relationship are not confidential and Eli-Group may therefore develop, use and freely disclose or publish similar ideas without compensating you or accounting to you. Eli-Group will make every reasonable effort to return or destroy any unauthorized idea submissions without detailed review of them. However, if a review is necessary in Eli-Group sole discretion, it will be with the understanding that Eli-Group assumes no obligation to protect the confidentiality of your idea or compensate you for its disclosure or use. By submitting an idea or other detailed submission to Eli-Group through this website, you agree to be bound by the terms of this stated policy.

If you are a client/customer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is info@eli-group.co.uk

1. Once a booking by a customer has been accepted either verbally, in person, over the telephone or in writing, cancellation of the agreed joining instructions by a customer 10 working days or more prior to the commencement of the course date will incur an administration charge of 25% excluding VAT. Cancellation within 10 working days by a customer prior to the course date will result in the whole course fee being CHARGED unless superseded by a variation to conditions of business specified for a particular training course i.e. Driver Training, CPC & ADR, Forklift truck, Driver CPC. Substitution of course delegates will be accepted upon reasonable notice being given and the original joining instructions and fee will be deemed to be acceptable. All cancellations must be in writing, verbal cancellations are not acceptable and proof of posting is advisable. It is the responsibility of the customer to ensure that an Order Number with instructions is issued in writing if it is required by the customer to be included in any future invoices or correspondence for services provided by Eli-Group (HGV Services) Ltd. Where a verbal order has been accepted by Eli-Group (HGV Services) Ltd it will be deemed that the standard Terms & Conditions apply for the service being provided without variation at a later date, unless agreed in writing by Eli-Group (HGV Services) Ltd as a variation to contract.
2. Payment of all course fees must be made prior to the commencement of the course unless other arrangements have been mutually agreed with Eli-Group (HGV Services) Ltd. Cheques accompanying booking should be made payable to “Eli-Group Ltd”. Eli-Group (HGV Services) Ltd reserve the right through non-payment by the customer prior to the course to cancel the joining instructions and offer the place elsewhere.  Where a customer has paid a deposit, the full balance is due payable 10 working days prior to the course commencing.  Unless other arrangements have been made, failure to pay the balance could result in the course being cancelled and the full charges being incurred.
3. Any variation to the joining instructions, course dates, time of attendance etc, made by Eli-Group (HGV Services) Ltd will be notified to the customer. Eli-Group (HGV Services) Ltd will make every effort to ensure the original instructions are complied with. In the event of course  / delegate cancellation made by Eli-Group (HGV Services) Ltd every endeavour will be made for the delegate to attend the next available course. All incidents and actions including any money refunds are dealt with promptly and fairly in compliance with the company’s quality processes.
4. Every effort is made to ensure that both the instruction, hand-outs, course notes given are true and correct at the time but Eli-Group (HGV Services) Ltd does not accept any responsibility for error or omissions.
5. Any delegates attending Eli-Group (HGV Services) Ltd premises including vehicles are required to adhere to any notices or instructions given to them by Eli-Group (HGV Services) Ltd staff. Eli-Group (HGV Services) Ltd does not accept any responsibility for personal belongings or vehicle left on the premises.
6. Unless specified arrangements are made for course refreshments by Eli-Group (HGV Services) Ltd, refreshments during the course will be delegate’s responsibility.
    
7. Where external examinations are involved and the delegate for enrolment has supplied details, Eli-Group (HGV Services) Ltd cannot accept any responsibility for the accuracy if a dispute should arise with the examinations body.
8. It is important that adequate provision is made to ensure that drivers attending courses are able to comply with the rest requirements laid down in the Driver Hours Regulations.
9. Special needs, the company will endeavour to provide training wherever and whenever practical to do so having first accessed the applicants capability to receive instruction which does not compromise the Health & Safety of it’s workforce, the general public and the individual themselves. For a person who falls into the category of requiring special needs, the company’s normal standard tariff quoted in its Course Guide does not apply and each request will be priced on an individual basis and subject to whatever is recommended at time against the need.  The company retains the right to refuse to train any person who in it’s professional belief will not be able to reach the required standards of that prescribed by either the HSE or the DSA having firstly assessed the person.
10. Should a Customer recruit an instructor into their full or part-time time employment following any training provided to the customer by the Company or approach the instructor about engagement whilst they are still in the employment of the Company under the terms of this Agreement of or within three months of the instructor leaving the employment of the Company whether as a result of the instructors own application or following a job offer by the hiring company, the Customer undertakes to notify the Company forthwith of such engagement and to pay a minimum placement charge of £5000 plus Vat, together with such extra charges as the Company may specify in  relation to any specialised job training undertaken by that instructor within the 12 months immediately proceeding the date of the Customers engagement of such instructor. All such charges are due payable within 14 days of receipt of the Company’s invoice for such recruitment.
11. Should the course be held at the customers own site the room provided must be fit for purpose. If the instructor feels that the premises are not adequate then he may cancel the course at full charge.

The above terms and conditions are binding on acceptance of the joining instructions and supersede any terms and conditions that the customer may wish to impose, no variation may be made without the specific signed agreement with the management of Eli-Group(HGV Services) Ltd.

If a refund is payable to a customer for any reason it will be completed within fourteen days of becoming due.

This is calculated after any cancellation costs have been deducted.